How can we help you?

No. NeXGen GPT has no accounts or sign-up. Install it, pick your language and start asking.

Go to Profile → Language and pick one of 18 languages, or choose Same as phone. The language applies to app screens and AI replies.

NeXGen Assistant, Work, Study, Coding, Writing, Travel, Career and Cooking. Each one is tuned for its job and has quick-start prompts. Pick one from the Home screen or the chat menu.

AI Memory lets you save facts about you — your name, goals, preferences — so answers are tailored to you. Manage it in Profile → AI Memory. Memories you turn on are sent with your messages as instructions; they are stored on your phone.

Yes. In Profile → Response Style choose Balanced, Concise, Detailed, Creative, Professional or Socratic. You can also pick the Gemini model in Profile → AI Model.

1. Check your internet connection (try switching between Wi-Fi and mobile data).
2. Make sure the app is up to date in Google Play.
3. Try a lighter model in Profile → AI Model — "Flash Lite" has the highest quota and speed.
4. Close and reopen the app. If you use a VPN or a modified/rooted phone, the security check (Play Integrity) may block requests.
5. Still stuck? Contact us with your phone model and app version.

You can attach photos and documents such as PDFs and text files using the +, Image or File buttons, or share them to NeXGen from another app. Files you share must be under 20 MB.

AI can make mistakes and sometimes sounds confident when it's wrong. Always check important facts. If an answer is wrong or harmful, use the Report option on that answer so we can improve.

Open the chat history drawer and delete a single chat, or go to Profile → Clear Chat History to erase all chats.

Free users can create 3 AI images per day. The count resets daily. NeXGen PRO lifts the daily limit (fair-use limits apply).

Google's safety filters block some requests, such as violent or sexual content, real public figures in misleading situations, or copyrighted characters. Try rephrasing your description.

Every picture you make is kept automatically in Library → My images. Tap Save on a picture to also save it to your phone's gallery.

In the Create tab, pick a trend like "Hand-Painted Anime You" or "Action Figure in a Box", tap Try This Trend, add your photo if it asks, and NeXGen recreates the style for you.

1. Allow microphone access: Settings → Apps → NeXGen GPT → Permissions → Microphone.
2. Make sure Google voice typing (or your phone's speech service) is installed and enabled.
3. If your language isn't supported for voice typing on your phone, pick another Speaking language or add it in your phone's voice typing settings.

No. Your phone's speech service turns your voice into text; the app never records or saves audio.

Turn on Profile → Auto-Read Responses. You can choose your phone's voice or a natural Gemini voice.

No ads anywhere in the app and image creation without the daily limit (fair-use limits apply). Choose monthly, annual or lifetime in the app.

1. Make sure you're signed in to the same Google account in Google Play that you used to buy.
2. Open the PRO screen in the app and tap Restore Purchases.
3. Check your connection and restart the app. Purchases can take a few minutes to confirm.
4. If it still doesn't work, contact us with your Google Play order number (starts with GPA.).

Open the Google Play app → tap your profile picture → Payments & subscriptions → Subscriptions → NeXGen GPT → Cancel subscription. Or open Google Play subscriptions. Uninstalling the app does not cancel it. You keep PRO until the end of the paid period.

Refunds are handled by Google Play. You can request one at Google Play's refund page. If you have trouble, email us and we'll help.

Install NeXGen GPT with the same Google account, open the PRO screen and tap Restore Purchases. Note that chats aren't transferred, because they are stored only on your old phone.

Go to Profile → Delete all my data → Delete everything. This permanently removes all chats, AI memories, pictures you made, Library items and your name from your phone. Your settings and PRO purchase are kept. Uninstalling the app removes everything it stored.

Reports you sent are kept for up to 12 months. To delete them sooner, email spdjmedia@gmail.com with the subject "Data deletion request" and roughly when you sent the report.

Go to Profile → Privacy choices (shown where consent is required). You can also reset your advertising ID in your phone's Google settings. PRO users see no ads.

Only you, on your phone. Messages you send are processed by Google Gemini to generate answers, but we don't store them on our servers. Read the Privacy Policy for details.

Tap Report on any chat answer, chat picture, Create result or Library picture, choose a reason and add details if you like. We review every report.